I CAN’T FIND MY WIRELESS NETWORK (WIFI) LISTED IN THE TIVOLI APP

Make sure your Wireless Access Point or Wireless Router is powered on and connected to the internet. Verify that your WiFi band is set to the standard 2.4GHz. The ART system does not support 5GHz. Make sure your device is connected to your Wireless Network. Close the Tivoli Audio App and then re-open the App.  You should be able to see the Wireless Network now.


I DON’T SEE APPLE MUSIC OR GOOGLE PLAY LISTED IN THE APP

Not a problem!  Set your Cube/Orb to Bluetooth mode. Pair your media device via Bluetooth to your desired Cube/Orb. If you want to hear the music on more than one speaker, use the Bluetooth over WiFi feature.


I HAVE SET UP THE SPEAKERS, BUT I CAN’T FIND THE CUBE/ORB LISTED IN THE APP

Make sure the LED in the back of the speaker is a solid green color. Power off the unit by holding down the power button on the back of the unit until the LED turns red, then press the power button again to turn the speaker on. Restart the App and once the LED on speaker is solid green again, look for the speaker again in the “Play New” window.  If green LED is flashing, refer to Troubleshooting tip #1 or #2.


I’M PLAYING SPOTIFY, BUT I CANNOT SEE WHERE IT SAYS “AVAILABLE DEVICES” AT THE BOTTOM OF THE APP

Make sure you are using a Spotify Premium account. For more information, refer to the Spotify Connect guide that accompanies your speaker or visit Spotify.com. If you are using a Spotify Premium account, make sure the speaker is connected to your Wireless Network, and restart your Spotify App.


I’M PLAYING SPOTIFY, BUT THE SPEAKER IS COMING THROUGH MY PHONE

Open the Spotify App.  While playing a song, at the bottom of the App, click where it says “Available Devices”. Select name of the master speaker of your Tivoli Cube/Orb/Group and the sound will switch to the Tivoli system. Refer to the Spotify Connect guide that accompanies your speaker for more information, as well as your Cube/Orb Quick Setup Guide and Online Manual.


MY CUBE/ORB IS ON AND CONNECTED BUT NO SOUND IS COMING FROM THE SYSTEM

Increase the volume on your Cube/Orb using the + and – volume buttons located on the back of the unit.  You can also check the volume on the Tivoli App. Next check the media volume on your phone. Make sure it is turned on and try raising the volume. Make sure nothing is touching the top of your Cube/Orb on the touch-sensitive area that may be pausing the system. Pause and then play your audio source, as your wireless network may have had issues affecting all of your devices. 


MY SPEAKER IS NON-RESPONSIVE

Perform a factory reset. Hold the Setup and Party Mode buttons on the speaker at the same time for 3 seconds. The LED will turn red.  Press the Power button. The speaker has now been restored to factory default settings. If it is still non-responsive, remove the power source (either battery or adapter) and then re-connect the power source.


THE LED IS BLINKING BLUE

Your speaker is in Bluetooth pairing mode. Refer to the Bluetooth pairing directions in either the Quick Setup Guide or the Online Manual.


THE LED IS BLINKING GREEN FAST

Your speaker has not been set up for a wireless network and it is in setup mode. Refer to the setup directions in either the Quick Setup Guide or the Online Manual.


THE LED IS BLINKING GREEN SLOWLY

Your speaker is having trouble connecting to a network it was previously set up for. Check to make sure the network is still active. If the network is still active, try turning off the speaker and turning it back on. If that does not work, perform a factory reset (hold down the Setup and Party Mode buttons for 3 seconds) and repeat the setup process for the speaker.


THE MUSIC SOUNDS UNBALANCED THROUGH MY SPEAKER

To check balance, open the Tivoli App, select Group and select Speakers. Select the speaker(s) you are using. If you are using only one speaker, verify that the speaker is set to Stereo. If you are using two speakers, confirm the volume levels are the same and that they are both set to Stereo or Left/Right if you are listening to them as a stereo pair. If you are using more than two speakers, make sure all Left and Right speakers are set up in pairs (for example, do not have 2 Lefts and 1 Right).